Refund Policy

1. Overview

At EliWeb Skill Solution, we are committed to providing high-quality educational content. However, we understand that sometimes a course might not be the right fit for you. We offer a transparent refund policy to ensure you have a satisfactory learning experience.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for most of our standard courses. If you are not completely satisfied with your purchase, you may request a full refund within 7 days of your initial payment, subject to the conditions outlined below.

3. Refund Eligibility Criteria

To be eligible for a refund, you must meet the following criteria:

• • Timeframe: Your refund request must be submitted within 7 days of the original purchase date.
• • Course Progress: You must not have completed or viewed more than 25% of the total course content.
• • Downloads: You must not have downloaded significant portions of the offline course materials, resources, or project files.
• • Certificates: You must not have completed the course and claimed a certificate of completion.

Note: We monitor course progress, video watch time, and file downloads to evaluate refund eligibility.

4. Non-Refundable Items

The following purchases are generally not eligible for refunds:

• • Mentorship programs, 1-on-1 coaching sessions, or mock interviews that have already been scheduled or conducted.
• • Subscriptions (if applicable) after the billing cycle has started, though you can cancel future renewals.
• • Purchases made during special promotional sales with explicit "no refund" terms stated at checkout.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

• 1. Send an email to support@eliweb.in from the email address associated with your account.
• 2. Include "Refund Request - [Course Name]" in the subject line.
• 3. Provide your full name, the email address used for the purchase, the transaction ID (if available), and a brief reason for requesting the refund to help us improve our courses.

6. Processing Time

Once we receive your refund request, our team will review it against our eligibility criteria. We aim to process requests within 3-5 business days. If approved, the refund will be issued to your original payment method. Please allow up to 7-10 additional business days for the funds to appear in your account, depending on your bank or payment provider.

7. Abuse of the Refund Policy

Refunds are designed to remove the risk from purchasing courses, not to allow for free content consumption. If we determine that you are abusing our refund policy (e.g., repeatedly purchasing and refunding courses, or downloading all materials before requesting a refund), we reserve the right to restrict your account from future refunds, ban your account entirely, and/or restrict your future use of the Services.